Responsibilities: Apply growing technical knowledge to operate a technology area (e.g. ITO Service Delivery work is generally performed remotely from the company facility, but may be performed at the customer’s location when required/justified. Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business.
Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors. Information Technology Infrastructure Library (ITIL)). Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements. Engaged in and provides support for transition/transformation efforts. Provides technical input, solutions, and recommendations to deal pursuit. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards.
servers, network), application infrastructure (e.g. Provide expertise for IT infrastructure (e.g.
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